FAQ

CONTACT INFORMATION

How Do I Contact You?
Click the Green Help Icon to send us a message.  You can also call us at
1-860-468-9444.

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SHIPPING AND PAYMENTS

What Forms Of Payment Do You Accept?
We accept all major Credit Cards, Debit Cards, PayPal, and Amazon Pay.  You can order over the phone as well!  Call us at 1-860-468-9444 to do so.

How Can I Check On The Status Of My Order?
You will receive automated e-mail and text Tracking updates once your item has shipped.  If you're having any trouble with this automated system, please contact us via the Green Help Icon.  You'll need the Order Number found in your Purchase Confirmation e-mail, it looks something like BB-1234.

How Long Does Shipping Take?
Shipping to the United States typically takes 2 to 3 weeks, possibly sooner depending on the item you’ve purchased.  Shipping outside the United States typically takes 4 to 6 weeks.

Is Expedited Shipping Available?
Expedited Shipping is available, but because of how our Inventory Management is set-up, it’s costly and only affords a 1 week improvement to the Shipping Times mentioned above.  For more information, contact us via the Green Help Icon.

Tracking Says My Package Was Delivered But I Never Received It.  What Do I Do?
We have no control over packages once they get into the hands of the United States Post Office, and unfortunately, the United States Post Office has had sporadic occurrences of packages being scanned as "Delivered" BEFORE actually being delivered.  Click Here for the gory details.

If this has happened to you, we recommend waiting at least 5 Business Days before panicking.  Based on our experience, and as noted in the article linked above, most packages will eventually show up at the Shipping Address. 

We also recommend scouring your mail to make sure your package isn't hiding in your mail.  Most of our packages are small and can easily be missed, especially if you get a lot of mail on a daily basis.

If you've exhausted all options and it's time to panic, contact us via the Green Help Icon or call us at 1-860-468-9444 and we'll see what more we can do.


EXCHANGES, RETURNS, ORDERS

My Ring Doesn't Fit, Can I Exchange It For A Different Size?
Of course! To initiate an Exchange, please contact us via the Green Help Icon. You'll need the Order Number found in your Purchase Confirmation e-mail, it looks something like BB-1234.

Can I Return An Item If I’m Not Happy With It?
In the unlikely event that you’re not happy with your item, we offer a “No Questions Asked” Return Policy for up to 30 days after your receipt of the item. To initiate an Exchange or Return, please contact us via the Green Help Icon. You'll need the Order Number found in your Purchase Confirmation e-mail, it looks something like BB-1234.

How Do I Modify Or Cancel An Order?
If there’s an error in your Order, or if you need to Cancel, not a problem! To modify or cancel an order, please contact us via the Green Help Icon.  You'll need the Order Number found in your Purchase Confirmation e-mail, it looks something like BB-1234.


JEWELRY QUESTIONS

You Don’t Have My Ring Size; Can I Place A “Custom Order”?
We would love to accommodate the very small and very large Ring sizes, but unfortunately we can’t. The Sizes we have listed are all we have.

Where Is Your Jewelry Made?
We rely on Skilled Artisans throughout the World and ship from several Warehouses located in the United States and The Far East.

Do You Offer More Items Than What I See At Your Website?
Absolutely!  If you’re looking for something specific and we don’t have it at our website, please contact us via the Green Help Icon.

Will Your Jewelry Discolor My Skin?
It happens rarely, but the acidity of some people’s skin can lead to a chemical reaction with Jewelry and cause discoloration of the skin, usually green and not harmful.  This is true of any piece of Jewelry.

What If I Have Allergies To Specific Metals?
If you’re eyeing an item for purchase but are concerned about your allergies to certain metals, please contact us via the Green Help Icon and we’ll confirm whether or not the item contains the metal to which you're allergic.


FEEL FREE TO CONTACT US IF YOUR QUESTION ISN'T LISTED HERE!