Expedited Shipping is available, but because of how our Inventory Management is set-up, it’s costly and only affords a 1 week improvement to our typical Shipping Time. If you'd like to explore expedited shipping options for a particular product, please contact us via theGreen Help Icon.
Please have your Order Number available. It looks like "BB-1234" and can be found in the Order Confirmation e-mail or text message. Having the Order Number on-hand will help us serve you quicker and will also ensure your time is not wasted.
You will receive automated e-mail and text updates once you've placed your order. If you're having any trouble with this automated system, please contact us via theGreen Help Icon. You'll need the Order Number found in your Order Confirmation e-mail or text message, it looks like "BB-1234".
If there’s an error in your Order, or if you need to Cancel, not a problem! To modify or cancel an Order, please contact us via the Green Help Icon. You'll need the Order Number found in your Order Confirmation e-mail or text message, it looks something like "BB-1234".
We have no control over packages once they get into the hands of the United States Postal Service, and unfortunately, there have been sporadic occurrences of packages being scanned as "Delivered" BEFORE actually being delivered. Click Here for the gory details.
If this has happened to you, we recommend waiting at least 5 Business Days before panicking. Based on our experience, and as noted in the article linked above, most packages eventually show up at the Shipping Address.
We also recommend scouring your mail to make sure your package isn't hiding in your mail. Most of our packages are small and can easily be missed, especially if you get a lot of mail on a daily basis.
If you've exhausted all options and it's time to panic, contact us via theGreen Help Icon or call us at +1-860-468-9444 and we'd be happy to help.
It’s possible the missing items were shipped separately; we ship from several Warehouses, and not all our Warehouses stock our entire Inventory. Contact us via the Green Help Icon and we’ll help sort things out
Absolutely! We offer a “No Questions Asked” Return Policy for up to 30 days after your receipt of the item. To initiate a Return, please contact us via the Green Help Icon. You'll need the Order Number found in your Order Confirmation e-mail or text message, it looks like "BB-1234".
If you’re eyeing an item for purchase but are concerned about your allergies to certain metals, please contact us via the Green Help Iconand we’ll confirm whether or not the item contains the metal to which you're allergic.
Stainless Steel Rings are highly durable, allowing them to withstand the wear and tear of everyday activities which might otherwise damage a Ring. They are also inexpensive, long lasting, and do not tarnish or corrode.
It happens rarely, but the acidity of some people’s skin can lead to a chemical reaction with Jewelry and cause discoloration of the skin, usually green and not harmful. This is true of any piece of Jewelry.